Outbound Number Porting

Portable numbers

Generally speaking all numbers provided by FONESTAK to end users are portable. Below are the steps that must be taken. Port out requests can take as little as 24 hours to as long as 30 days.

  • Your tasks:
    1. Contact your new provider for their instructions and forms on porting numbers. Follow their instructions.
    2. Check with your provider first that they are able to port the number as the port fee will not be refunded if it turns out they cannot.
    3. Do not cancel your FoneStak service until after you have successfully ported your number. If you cancel prior to porting we cannot port the number out.
    4. Keep your account active and up to date, all fees and charges paid.
    5. You must pay a $10 porting fee. (click here to pay.) so that you can be issued a security PIN to provide to the new service provider. (Each attempt to port will incur a new $10 fee.). Payment of the fee is your official request to port the number.
    6. You will provide your new provider with all your FONESTAK information including name, address, phone number, +  security PIN and any other information they may require.
    7. If you know that an port request has been submitted to us, your account is current and active and you have paid the $10 porting fee, but your number has not ported after 14 days, please contact us at [email protected]
    8. You must confirm to us that the number has ported by sending us an email to [email protected]
    9. If you wish to cancel your account and you have no other numbers with us, then at this point you should do so.
    10. You may continue to be billed if you do not cancel your FONESTAK service once your number is ported.
  • Your new provider tasks:
    1. Provide you with the information the require to port a number to them.
    2. Confirm they can port the number in question to you.
    3. Receive the porting information from you.
    4. Submit the porting request to us.
    5. Notify you that porting is successful or not.
  • Our tasks:
    1. Once your new provider submits to us the port request we will approve or deny depending if the information is correct or not.